Claims

A Message from Our Claims Leadership Team

At Westfield Insurance, we are committed to establishing and maintaining a relationship dedicated to providing peace of mind. We share in a vision of delivering on our promise of service excellence by demonstrating prompt, fair and professional claim service through an empowered, flexible and cost-effective organization.

Westfield has an extensive network of claim offices and resident adjusters that maintain a local presence in all our operating territories. This allows us to respond and settle claims quickly and fairly. Our policy of making sure our customers know what benefits they are entitled to and of paying what we owe demonstrates our professional integrity and our commitment to building trust. From the claim submission, to evaluation, and through the final resolution, our claim professionals provide prompt service and treat people with fairness and respect

When you have a claim, it's reassuring to know that our highly trained and experienced claim professionals have the authority necessary to get the job done for you. Our processes in property and automobile estimating, litigation management, fraud detection and prevention, medical cost containment, medical management, and early return to work, are all aimed at improving customer service and reducing loss costs. Striving to improve our services at all times, we are constantly reviewing and adopting new processes and technologies aimed at improvements for our customers, independent agents and brokers.

Sincerely,

Michael Prandi
Claims Senior Executive