Life at Westfield - Culture

About 2,500 people work at Westfield throughout the country. Our Home Office campus has 1,600 employees, with about 250 housed at the Center for Innovation and Technology (CIT) building. Nearly 1,000 employees work in offices throughout our 28 operating states.

Even in an office of 1,600 people, Westfield still manages to have a close-knit culture that is rooted in our long history.

Westfield has a very "open" management philosophy – with open communication and a culture based on empowerment. "Sharing knowledge. Building Trust." are more than just words.

Open Communication

You don't generally hear people call our CEO "Mr. Joyce" – because he goes by Bob. While we're a professional company, we're also a relationship company, and our executives pride themselves on their relationships with employees. Our leaders have worked hard to keep the lines of communication open at all levels of the organization.

Three times a year, our CEO and the presidents of Westfield Insurance and Westfield Financial stand up in front of the entire employee population to talk about what's going on with the company and answer questions. Even the tough questions. Employees are encouraged to openly ask about things that are on their minds...and our leaders will answer.

Empowerment

Empowerment is more a concept at Westfield. Employees here embrace accountability, act responsibly and support co-workers' efforts to succeed. Our performance management process links each person's objectives to our corporate goals, giving everyone a line of sight to our company's service and results. In 2007, Westfield's senior leadership and board of directors signed a Declaration of Empowerment, showing their commitment to being an empowered organization.

The work environment at Westfield varies depending on your location and your role...from our Home Office campus, to our service offices, to employees who are mostly out in the field working with customers and agents.

Home Office

Our Home Office environment consists of offices and cubicles, with beautiful decor chosen by a professional interior designer to provide a pleasant place to work. Dress is business appropriate...so you don't have to wear a suit every day. The Home Office is our largest location, with 1,600 of our 2,500 employees based here. It is also where we entertain agents and guests, so employees have access to the Westfield Group Country Club, Westfield Inn, Blair Center conference facility, and Smucker Hall cafeteria.

Westfield's home office is located in Northeast Ohio, in the town of Westfield Center. We're part of the "Cleveland Plus" region, the 12th largest region in the U.S. and home to over 4 million residents.  About the Cleveland Plus region

Service Offices

Each of our service offices has its own unique environment...with the same friendly atmosphere. Dress ranges from business appropriate to casual depending on the office.

Westfield has nearly 40 service offices throughout our operating states.

Field Representatives

For our employees in the field, their work environment is the offices and locations of the agents and customers we serve. Some field employees are based out of their home, and some have space at one of our nearly 40 service offices.

IT Employees

Most of our IT employees work in a different environment designed to be conducive to their work - The Center for Innovation and Technology (CIT). At the CIT, employees can dress casually and wear jeans. This building is newly renovated and fosters a collaborative IT environment.

For your health, your life and your work environment, Westfield is committed to help you achieve work/life balance. More

Westfield offers a competitive, comprehensive benefits package. More

Westfield develops emerging leaders to prepare them for new challenges and assignments as our company continues to grow. We are committed to making sure the right person is in the right role...so each employee has the opportunity to pursue a rewarding career and achieve success.

Emerging leaders need a strong plan to develop the skills they'll need for future leadership positions. Westfield offers a number of special programs and other opportunities to identify and develop future leaders.

Westfield University provides learning opportunities for all employees, including professional development and technical skills training, such as underwriting.

Learn more about professional development at Westfield