"I know how most people feel about insurance companies. You pay, pay, pay and then it just doesn't cover that one particular thing. I would like to tell you all about my experience with Westfield Insurance, from G.J. Garton Insurance Company.
On Friday, February 29, I was getting ready for "opening day." I had gone to Sam's Club, and on my way back I received a phone call saying my shop had about 6 to 8 inches of water in it. The pipes upstairs had ruptured.
I called Garton Insurance from my cell phone, and Jackie answered my call. She was very understanding and compassionate. She also assured me that help was on the way. I was 16 miles from Weston, and by the time I pulled in, Chris from Garton Insurance was already there, taking care of business. He told me I was completely covered. Scott and Rod were also there using a ShopVac and mop.
Later that same evening, Bill from Westfield Insurance called to tell me he was sending Normal of Preferred Plumbing and Heating from Elkins to dry out the walls, floors, etc., and not to worry. Saturday morning, just like the adjuster said, Preferred Plumbing was there setting up the newest technology for such a crisis. It was great. This dried out everything in two days.
First thing Monday morning they sent a plumber. He fixed everything. Tuesday, a drywall crew came to fix the ceiling (the water pressure tore it down, too). Bill, the insurance adjuster, was even going to send a cleaning crew. But I assured him I could do that. So, in less than a week, I was once again ready for business. All because I picked the right insurance company.
So if you're looking to buy insurance, based on my experience, I would look no further and highly recommend Westfield Insurance through G.J. Garton Insurance of Weston. They truly made my crisis a nearly stress-free one. When I really needed them, they were there. Hats off and thanks to all of you.
- Terri Cole, Ice Cream Barn, Weston, WV
Appeared as a Letter to the Editor in The Weston Democrat on March 12, 2008.
“Jim and I both want to say how impressed we have been with Westfield Insurance. I guess everyone has heard “nightmare” stories about insurance companies, but without a doubt we have told many that our experience has been totally positive and without hassle. On the night of the fire I stood in my kitchen and had to think who we had insurance with and wondered just what was going to happen to our home and all our “stuff.” When we moved to Chardon from Florida we had no clue who to get and just knew we needed insurance. I vaguely remember the agent telling me to be sure to have replacement value insurance. Today we can truly say that Westfield has left a lifetime impression on us."
- Jim and Susan Hayes, Chardon, Ohio
"I am writing this letter to advise you how much I appreciate the most
professional and expedient service I received from Dawn during an accident while
I was on vacation. We were traveling from Ohio to Oklahoma when we were
involved in an accident in St. Louis which totally disabled our car and
interrupted our schedule. The accident was not our fault. Dawn was
so helpful during the entire process, from making sure the rental car was
arranged, speaking with the car dealership to arrange payments for the repair,
and taking care of our trip interruption expenses.
Dawn was a breath of fresh air (from past dealings with the insurance industry)
and I believe she is a valuable asset to your company. We are very pleased
with the service we received from Westfield and Dawn. We will recommend
your company to our business associates and friends."
- Pam Riesen, Celina, Ohio
"On October 20, my father-in-law died after an extended battle with cancer.
On October 22, my two sons had each left our home in a different vehicle. It had
just started raining, and at a stop sign not far from our home my youngest son
slid his vehicle into the back of my other son's vehicle. Both boys ended up in
the emergency room on backboards. Luckily, both boys were okay. Tom serviced our
claim. He made a very difficult situation easier. Both vehicles were a complete
loss. Tom made arrangements and kept me informed of everything that was going
on. You always hope you never have to use your insurance, but Westfield and Tom
did a good job. Thank you."
-Sheila Flora, Kokomo, Indiana
"Your claims department is wonderful . . .
I had my first automobile accident over the weekend. As a result, I needed to work with the claims department of your company. I filed the claim by phone on Sunday with your 3rd party. They did a great job. I spoke to my agent's office yesterday morning and by late morning, Teresa from your Cincinnati claims office contacted me. She was wonderful. She gave me an overview of the process and answered all of my questions. She also assured me that she would contact the other person involved in the collision to make sure they were being taken care of. Also, by the end of the day, your adjuster had been to the body shop and the wheels were in motion to begin the repairs on our vehicle. Oh yes, and the most important, we had picked up a rental car by 1 p.m. yesterday afternoon. That was wonderful!
The funny thing was that my wife and I were recently talking about looking for a different insurance provider - maybe a larger company that is well known for their great service and low rates. In the end, I don't think we will be looking anywhere else. Westfield's service is excellent."
-Mike Coleman, Loveland, Ohio
"Westfield is very prompt and very fair...some people in the park where we live
still have not been settled. Too bad they don't have Westfield."
- Dennis McKeehan, LeSueur, Minnesota
"Westfield is customer service oriented. It's hard to find that in today's
world. Prompt service, attention to our problem. We did not have to fight
for our money."
-Kim Richeson, Richeson Cabinets & Richeson Contracting, Inc., Indianapolis, IN
"Yesterday, our farm was hit with 70 mph wind and as a result, lots of damage. It was my pleasure to meet Gabe, your claims service representative. He was terrific! He was professional, fast, efficient, and fair. You have a super employee in Gabe. Thank you so much for your great service in our time of need.”
-Roger Ramseyer, Smithville, Ohio
"In March of 2007, I was involved in a frightening auto accident on a bridge span. Though the party at fault claimed they were covered and I had nothing to worry about, it wasn't until later that week that I discovered they carried the bare minimum the state requires, limiting their liability to only $7,500. That figure just about covered my headlights and one airbag! This was troubling to say the least, since the car was beyond repair. My agency, The Oswald Companies, and the good folks at Westfield picked up the ball and could not have made the process smoother. I cannot express enough, my gratitude to Joyce in the Cleveland Service Center, and Lee (the adjuster) who
absolutely went above and beyond the call to put things right again. I've had many opportunities to change carriers, and have been repeatedly promised lower rates and personal service. Though I am pleased to say that I've been fortunate to avoid many claims, Westfield has always, unquestioningly, stepped to the plate and delivered. I hear many horror stories about folks' experiences with their insurance company when it comes
time to pay. With people like Joyce and Lee, and Diane at Oswald, you are assured of my unwavering loyalty as a client. Please forward this note and my gratitude to them with my compliments on their excellent, personal service.”
-Bill Harr, Strongsville Ohio
"Your company looked at my car the next day and wrote a check. Even came to my work for my benefit to make it easy."
-Kim Day, West Union, Ohio
"All I did was make the call to my agent, got the estimate and schedule repairs – it was very easy! You have always had great service, very customer-friendly!"
-Kristin Wagner, Bucyrus, Ohio
"My claim was handled in a timely manner, very supportive and informative. I have always received excellent service from Westfield."
-Barbara Kinney, Wadsworth, Ohio