Claims - Customer Testimonials
Our customers know what it's like to have good claim service
"A tornado hit our home in May 2008. My husband and I were less than a mile from home when we hit a wall of wind and rain that nearly wrecked our car. Finally, making it to our driveway, we were devastated by the first sign of damage to our property. Our brand new 5th Wheel, which we had only made 2 payments on , was on its side. It landed on top of our transformer box and was stopped from rolling further by our security light.
"We were new to the world of camping. After a Fall Break camping trip the year before with our two children and family friends, we were hooked. We bought the 5th Wheel and spent the next few weeks shopping and getting it loaded up ready to go. However, along with the camper going down, so did our plans for the camping trip we had planned in just two weeks. Much to my surprise, we found out the dealership where we purchased our 5th Wheel still had one identical to ours on the lot. That was great news, but the camping trip still seemed to be nearly impossible since we still had to deal with insurance. We contacted our agent and to our surprise, Westfield had someone out right away. Within days our 5th Wheel was totaled and paid off, and we found ourselves signing papers once again on our brand new camper. Thanks to Westfield and the help of our family and friends, we were able to get our new camper home and loaded up just in time for our camping trip."
- Mark and Lori Horsley, McCordsville, Indiana
"Westfield Insurance stands with my wife and me as the very best run, most honest insurance company in the world. I have dealt with them since 1989 and even before dating back to the 70’s. There is not a finer group of people on this earth. Thank you so much for your concern."
- Thomas M. Underwood, Underwood Motors, Inc., Wooster, Ohio
"Thank you for your expediency and fairness in processing our flood claim last August-September '07. By far it was the worst disaster we endured in 20 years of marriage. In hindsight we were so fortunate to have switched to Westfield before the disaster. My entire neighborhood had nothing but horror stories about their insurance settlements and the painful process prior. We highly recommend you to everyone who asks."
- Michael and Ellen Millott, Cloverdale, Ohio
"I just wanted to take a minute to thank everyone at Westfield Insurance who we have worked with in handling this claim. Every person we have dealt with did everything they could to make the claim process quick and painless for us. Having dealt with a similar hail storm with our previous provider, I was worried that it was going to be difficult to get this claim processed. Each person who we spoke with was courteous and helpful and made sure to take care of any questions we had. Thank you again to everyone at Westfield for the outstanding service."
- Bruce St. Yves, Big Lake, Minnesota
"I wanted to let you know that both Wendy and the folks at Westfield Insurance have been wonderful to deal with. They truly helped me out and made my experience dealing with an insurance company phenomenal. I did not expect to have such a "hassle-free" time when dealing with submitting my claim.
Honestly, my contractor even made a comment about how stress-free he felt when dealing with Wendy and the overall company as a whole. He stated that he wished he was with a company like Westfield. My contractor advised me that ALL insurance companies should be this hassle-free when having to file claims.
She along with Westfield Insurance are a true asset to your organization, and I just wanted to let you know that I hope to continue to be a customer of Westfield for many years to come. It's evident when employees of a company are treated well because the outcome of that always filters to customers. Obviously, Westfield is setting a precedence and doing something right if they are able to retain employees like Wendy.
I hope you have a great day and hope that Wendy along with Westfield
Insurance is provided praise based on their performance. I know I am not
the only one who has experienced this phenomenal treatment from all of
them.
- Kelly Fenley
"My claims representative showed the utmost patience in the fact that the owner of the company has been out of town and unable to sign the Proof of Loss form. When I called her regarding some questions on how to fill out the forms she was very helpful and courteous. She really made a bad incident much easier to deal with."
- Gayle Lewis, Florida West Coast Inc./Culligan Tampa/Culligan Sarasota, Fort Myers, Florida
"I know how most people feel about insurance companies. You pay, pay, pay and then it just doesn't cover that one particular thing. I would like to tell you all about my experience with Westfield Insurance, from G.J. Garton Insurance Company.
On Friday, February 29, I was getting ready for "opening day." I had gone to Sam's Club, and on my way back I received a phone call saying my shop had about 6 to 8 inches of water in it. The pipes upstairs had ruptured.
I called Garton Insurance from my cell phone, and Jackie answered my call. She was very understanding and compassionate. She also assured me that help was on the way. I was 16 miles from Weston, and by the time I pulled in, Chris from Garton Insurance was already there, taking care of business. He told me I was completely covered. Scott and Rod were also there using a ShopVac and mop.
Later that same evening, Bill from Westfield Insurance called to tell me he was sending Normal of Preferred Plumbing and Heating from Elkins to dry out the walls, floors, etc., and not to worry. Saturday morning, just like the adjuster said, Preferred Plumbing was there setting up the newest technology for such a crisis. It was great. This dried out everything in two days.
First thing Monday morning they sent a plumber. He fixed everything. Tuesday, a drywall crew came to fix the ceiling (the water pressure tore it down, too). Bill, the insurance adjuster, was even going to send a cleaning crew. But I assured him I could do that. So, in less than a week, I was once again ready for business. All because I picked the right insurance company.
So if you're looking to buy insurance, based on my experience, I would look no further and highly recommend Westfield Insurance through G.J. Garton Insurance of Weston. They truly made my crisis a nearly stress-free one. When I really needed them, they were there. Hats off and thanks to all of you.
- Terri Cole, Ice Cream Barn, Weston, WV
Appeared as a Letter to the Editor in The Weston Democrat on March 12, 2008.
"Jim and I both want to say how impressed we have been with Westfield Insurance. I guess everyone has heard 'nightmare' stories about insurance companies, but without a doubt we have told many that our experience has been totally positive and without hassle. On the night of the fire I stood in my kitchen and had to think who we had insurance with and wondered just what was going to happen to our home and all our 'stuff.' When we moved to Chardon from Florida we had no clue who to get and just knew we needed insurance. I vaguely remember the agent telling me to be sure to have replacement value insurance. Today we can truly say that Westfield has left a lifetime impression on us."
- Jim and Susan Hayes, Chardon, Ohio
"I am writing this letter to advise you how much I appreciate the most
professional and expedient service I received from Dawn during an accident while
I was on vacation. We were traveling from Ohio to Oklahoma when we were
involved in an accident in St. Louis which totally disabled our car and
interrupted our schedule. The accident was not our fault. Dawn was
so helpful during the entire process, from making sure the rental car was
arranged, speaking with the car dealership to arrange payments for the repair,
and taking care of our trip interruption expenses.
Dawn was a breath of fresh air (from past dealings with the insurance industry)
and I believe she is a valuable asset to your company. We are very pleased
with the service we received from Westfield and Dawn. We will recommend
your company to our business associates and friends."
- Pam Riesen, Celina, Ohio
"On October 20, my father-in-law died after an extended battle with cancer.
On October 22, my two sons had each left our home in a different vehicle. It had
just started raining, and at a stop sign not far from our home my youngest son
slid his vehicle into the back of my other son's vehicle. Both boys ended up in
the emergency room on backboards. Luckily, both boys were okay. Tom serviced our
claim. He made a very difficult situation easier. Both vehicles were a complete
loss. Tom made arrangements and kept me informed of everything that was going
on. You always hope you never have to use your insurance, but Westfield and Tom
did a good job. Thank you."
-Sheila Flora, Kokomo, Indiana
"Your claims department is wonderful . . .
I had my first automobile accident over the weekend. As a result, I needed to work with the claims department of your company. I filed the claim by phone on Sunday with your 3rd party. They did a great job. I spoke to my agent's office yesterday morning and by late morning, Teresa from your Cincinnati claims office contacted me. She was wonderful. She gave me an overview of the process and answered all of my questions. She also assured me that she would contact the other person involved in the collision to make sure they were being taken care of. Also, by the end of the day, your adjuster had been to the body shop and the wheels were in motion to begin the repairs on our vehicle. Oh yes, and the most important, we had picked up a rental car by 1 p.m. yesterday afternoon. That was wonderful!
The funny thing was that my wife and I were recently talking about looking for a different insurance provider - maybe a larger company that is well known for their great service and low rates. In the end, I don't think we will be looking anywhere else. Westfield's service is excellent."
-Mike Coleman, Loveland, Ohio
"Westfield is very prompt and very fair...some people in the park where we live
still have not been settled. Too bad they don't have Westfield."
- Dennis McKeehan, LeSueur, Minnesota
"Westfield is customer service oriented. It's hard to find that in today's
world. Prompt service, attention to our problem. We did not have to fight
for our money."
-Kim Richeson, Richeson Cabinets & Richeson Contracting, Inc., Indianapolis, IN
"Yesterday, our farm was hit with 70 mph wind and as a result, lots of damage. It was my pleasure to meet Gabe, your claims service representative. He was terrific! He was professional, fast, efficient, and fair. You have a super employee in Gabe. Thank you so much for your great service in our time of need."
-Roger Ramseyer, Smithville, Ohio
"In March of 2007, I was involved in a frightening auto accident on a bridge span. Though the party at fault claimed they were covered and I had nothing to worry about, it wasn't until later that week that I discovered they carried the bare minimum the state requires, limiting their liability to only $7,500. That figure just about covered my headlights and one airbag! This was troubling to say the least, since the car was beyond repair. My agency, The Oswald Companies, and the good folks at Westfield picked up the ball and could not have made the process smoother. I cannot express enough, my gratitude to Joyce in the Cleveland Service Center, and Lee (the adjuster) who
absolutely went above and beyond the call to put things right again. I've had many opportunities to change carriers, and have been repeatedly promised lower rates and personal service. Though I am pleased to say that I've been fortunate to avoid many claims, Westfield has always, unquestioningly, stepped to the plate and delivered. I hear many horror stories about folks' experiences with their insurance company when it comes
time to pay. With people like Joyce and Lee, and Diane at Oswald, you are assured of my unwavering loyalty as a client. Please forward this note and my gratitude to them with my compliments on their excellent, personal service."
-Bill Harr, Strongsville Ohio
"Your company looked at my car the next day and wrote a check. Even came to my work for my benefit to make it easy."
-Kim Day, West Union, Ohio
"All I did was make the call to my agent, got the estimate and schedule repairs - it was very easy! You have always had great service, very customer-friendly!"
-Kristin Wagner, Bucyrus, Ohio
"My claim was handled in a timely manner, very supportive and informative. I have always received excellent service from Westfield."
-Barbara Kinney, Wadsworth, Ohio
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